FAQs
How do I clean my teapot?
For best results, rinse with warm water and mild soap after each use. Avoid abrasive scrubbers to protect the surface. Detailed care tips are included with your purchase.
What if my teapot arrives damaged?
We pack every teapot with care, but if something arrives broken, contact us at charyu.contact@gmail.com within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund ASAP.
Where do you ship?
We ship worldwide! Enter your address at checkout to confirm availability in your area.
How much is shipping?
Shipping costs vary based on your location and order size. You’ll see the exact cost at checkout before completing your purchase.
What makes your teapots special?
Our teapots are carefully selected for their quality, beauty, and functionality. We work with artisans and designers to offer unique pieces made from sustainable materials, ensuring every brew is a moment to savor.
What is ChaRyu?
ChaRyu is an online store dedicated to curating and selling high-quality teapots that blend tradition, craftsmanship, and modern design. Our name reflects the harmony of "Cha" (tea) and "Ryu" (flow), and we’re here to enhance your tea experience.
ChaRyu is an online store dedicated to curating and selling high-quality teapots that blend tradition, craftsmanship, and modern design. Our name reflects the harmony of "Cha" (tea) and "Ryu" (flow), and we’re here to enhance your tea experience.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal. All transactions are secure and encrypted.
Still have questions?
We’d love to help! Reach out to us at charyu.contact@gmail.com. We typically respond within 24-48 hours.
We accept major credit cards (Visa, Mastercard, American Express), PayPal. All transactions are secure and encrypted.
Still have questions?
We’d love to help! Reach out to us at charyu.contact@gmail.com. We typically respond within 24-48 hours.